Jilijili Privacy Policy — Your information is safe with us

1. Introduction

Jilijili (https://jilijili.one) is a trusted online betting and gaming platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains what personal information jilijili collects, how that information is used and stored, and what rights you have over your data.

By creating an account or using jilijili's services, you agree to this Privacy Policy. This policy may be updated periodically, and we will notify you of any changes. We encourage you to review this page regularly.

2. Information We Collect

Jilijili may collect the following types of information in various situations:

Jilijili only collects information that is directly necessary to provide services, ensure security, and meet legal obligations. We do not ask for anything beyond what is needed.

3. How Your Information Is Used

Jilijili uses your information for the following purposes:

• Account Management: Completing registration, verifying login, and securing your account.
• Financial Transactions: Processing deposits, paying out winnings, and maintaining transaction history.
• KYC Verification: Verifying user identity and age in compliance with legal requirements.
• Customer Support: Providing troubleshooting and customer support.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Service Improvement: Analyzing user experience to further improve jilijili's services.
• Legal Obligations: Retaining and providing information in accordance with directives from the relevant regulatory authorities.

4. Sharing & Disclosure of Information

Jilijili does not sell your personal information to any third party. However, limited information may need to be shared in specific circumstances:

• Payment Processor: Minimal financial information is shared with mobile banking services such as bKash, Nagad, and Rocket solely to process transactions.
• Law Enforcement: Information may be disclosed to government authorities when required by court order or legal obligation.
• Security Specialist: Security firms engaged for system audits may occasionally be granted access, though they operate under strict confidentiality agreements.
• Anti-Money Laundering: It is jilijili's legal obligation to report suspicious financial activity to the relevant authorities.

Outside of the situations listed above, jilijili does not share your information under any circumstances. When sharing with third parties is necessary, only the minimum required information is disclosed.

5. Cookies & Tracking Technologies

Jilijili uses cookies on its website and app to enhance your browsing experience and help maintain service quality. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain your login session and ensure security. Without these, jilijili will not function properly.
• Performance Cookies: To understand which parts of the website are used most, helping us improve our services.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: For analyzing user behavior on jilijili in order to deliver a more personalized experience.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may prevent some jilijili features from working correctly.

6. Data Security Measures

Jilijili protects your data using industry-standard technologies and practices. Our security infrastructure is regularly updated and tested.

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security applied at login.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular vulnerability testing conducted by third-party security experts.
• Staff Training: All jilijili staff are trained in data protection and bound by confidentiality agreements.
• Incident Response Plan: A response plan is in place to act quickly in the event of any data breach.

7. Your Data Rights

As a jilijili user, you have several important rights regarding your own data:

• Right to Access: You can request to view any information jilijili holds about you.
• Right to Rectification: If any of your information is incorrect, you may submit a request to have it corrected.
• Right to Deletion: After closing your account, you may request deletion of your data (for information not subject to legal retention obligations).
• Right to Object: You may object to the processing of your data for specific purposes.
• Portability: You may request a copy of your data in a readily readable format.
• Marketing Opt-Out: You can opt out of jilijili promotional messages at any time.

To exercise any of these rights, contact jilijili's support team. We will process your request within 30 days.

8. Children's Privacy

Jilijili strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If you suspect a minor is using jilijili, please notify our support team immediately. The account will be closed and all collected data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

9. Data Retention Period

Jilijili retains your information only for as long as necessary or as required by law:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Financial Transaction Records: Typically 5–7 years, in accordance with legal requirements.
• KYC Documents: A defined period after account closure, as required by regulatory guidelines.
• Technical Logs: Typically between 90 days and 1 year.
• Customer Support Contact: Up to 2 years after the issue has been resolved.

After the retention period, jilijili securely deletes or anonymizes your data.

10. Changes to the Privacy Policy

Jilijili may update this Privacy Policy from time to time. For significant changes, we will notify you through the following methods:

• Notifications will be displayed on the website or app.
• An SMS or push notification will be sent to your registered phone number.
• The "Last Updated" date at the top of the page will be revised.

Continued use of jilijili after any changes take effect will be considered acceptance of the updated policy. If you object to any changes, you may request to close your account.